RESUME

LEADERSHIP

Management and executive leadership spanning 25 years in marketing, business development and e-commerce. Hands-on professional with skills ranging from digital and direct marketing to project management, budgeting, and analytics. Experience in building high performance teams working in concert to accomplish corporate and project objectives.

 
TRAVEL & TOURISM 
Career-long experience in luxury travel, ecotourism, small-ship and mass cruise, encompassing product development, marketing, and IT disciplines. Director and VP-level marketing roles with global brand leaders, including Tui Group/International Expeditions, Regent Seven Seas Cruises, and Norwegian Cruise Line. 


TECHNOLOGY PROJECT MANAGEMENT

Experience in full-cycle platform development encompassing stakeholder input, requirements authoring, complex budgeting, cost negotiations and approval processes, use case scenarios, UI/UX design, UAT management, implementation, application integration management, QA and change management.  

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WORK EXPERIENCE

 

CONTENT LEAD | iROOFING LLC. | 2019–PRESENT

Content Lead at B2B/B2C software company founded in 2012. The company serves the construction sector with mobile app technology using satellite and aerial imagery for precise measurement and estimation of construction projects. Lead the creation of all written content which includes blogs, digital advertising, social media, press releases, email marketing, CRM messaging, app infotext/tool tips, and strategic executive communications.

www.iroofing.org

CHIEF MARKETING OFFICER | MILEPOST GROUP INC. | 2015–2018
Conception, funding, and launch of cruise-focused online travel platform (OTA) harnessing the power of big data and utilizing cutting-edge technology to create highly personalized user experiences. Strategic partners included Revelex Corporation, Deloitte Digital, Needle and Allianz.

www.travelweekly.com/Cruise-Travel/A-new-OTA-model-will-seek-to-modernize-cruise-bookings


MARKETING VICE PRESIDENT | INTERNATIONAL EXPEDITIONS - A TUI COMPANY | 1988–2015*
Led privately owned specialty tour and cruise fleet operator to prominence as a leader in nature travel. Company was later acquired by global leader - Tui Group. As VP Marketing, led comprehensive digital and traditional marketing & advertising programs, e-commerce, re-branding, and white label commercial partnerships leading to steady growth of the 40-year old brand. Heavy investment in small ship cruising further grew market share.  

www.ietravel.com

CONSULTANT AND MANAGER | NORWEGIAN CRUISE LINE | 2008–2013
Lead role in the design and development of Seaweb, the web-based booking engine for NCL agents worldwide. Worked directly with CIO, IBM contractors, application developers (Versonix), internal marketing, sales, and IT teams.  In addition, as Manager CRM & Web Support, oversaw major enhancements to NCL.com, working directly with the internal development team and marketing team.  Managed the IT team in transitioning Oracle CRM to Salesforce.com.

www.ncl.com


DIRECTOR  E-BUSINESS DEVELOPMENT | REGENT SEVEN SEAS CRUISES | 2006–2008
Built a marketing e-commerce team which significantly advanced the marketing activities for one of the world’s leading luxury cruise brands. Led the complete rebuilding of the company website, initiated email marketing, and online advertising to establish strong SEO and SEM growth. Played an integral role in improving valuation of the company leading up to the acquisition by Prestige Cruise Holdings, including Norwegian Cruise Line.

www.rssc.com

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B.S. | UNIVERSITY OF FLORIDA, GAINESVILLE, FL
·    Major: Advertising
·    Minor: Marketing

305-878-1974

Miami, FL 33133, USA

©2020 by Tom Grasse